FCC Complaint Form = Comcast Billing Relief
Yesterday I was reading an article about the FCC being directed to investigate billing discrepancies at US Internet providers. The issues prompting the action includes complaints of Comcast charging customers rental fees for equipment actually owned by the customer.
Halfway through the article I took a minute to log into our account to inspect the details of our bill, and found that we were being overcharged $10 a month for equipment rental, even though we had our own equipment.
The Comcast billing department subsequently conceded that I was erroneously billed for rental equipment, and offered to refund three months worth of the overcharged amount… Policy, you see, prevents them from adjusting for refunds beyond that point.
The outcome after an additional round of well-reasoned argument, and 15 minutes on hold waiting for a supervisor, was a full refund of $180 credit being offered. The refund should post to our account within three days, according to the rep. The reality was a $30 refund on the following month’s bill.
Rather than continuing the ordeal with Comcast, I took a chance on the FCC’s Internet Complaint Form. Within a week, a Comcast representative called me to apologize for the billing error. Then, in addition to the $30 credit I had already received, he credited my account an additional $200 to “compensate for the misunderstanding.”
I absolutely recommend visiting the FCC Complaint site to those getting the run-around from Comcast. The site accepts reports of (billing and service) issues with Internet, phone, TV, and radio services. Here’s the URL:
- Senators blast Comcast, other cable firms for “unfair billing practices”
- Comcast customer discovers huge mistake in company’s data cap meter
- Want to read 2,000 complaints against Comcast? It’s your lucky day
- Comcast just upped its cable modem rental fee from $8 to $10 per month
- Call to cancel Comcast service descends into desperate, hysterical fireworks
- Comcast memo on viral cancellation call: It was “painful to listen to”
- Don’t say “data cap”: Highlights from a Comcast customer service script
- More Comcast customers write in, report name changes of “whore,” “dummy”
- Comcast sent collection agencies after customer who paid all his bills
- Comcast customer satisfaction rating plummets again
- An Ars staffer signs up for Comcast Internet—how hard could it be?
- Read the NDA a Comcast customer was told to sign to get a $600 refund
- Comcast tells government that its data caps aren’t actually “data caps”
- Comcast agent tells customer that data caps are “mandated by law”
- Comcast incompetence inspires more painful tales from customers
- Lawsuit: Comcast robocalled woman for 9 months over already-paid bill
- Comcast put couple through “Kafkaesque” month without Internet
- Comcast turns your Xfinity modem into public Wi-Fi hotspot
- Comcast sued by customers for turning routers into public hotspots
- Here’s another Comcast cancellation horror story, with video evidence
- New homeowner selling house because he can’t get Comcast Internet
- Comcast conveniently forgets “no fees” promise until confronted by recording
- Comcast gave away customer’s e-mail address to new customer with same name
- Comcast: No promise that prices “will go down or even increase less rapidly”
1,084 total views, 3 views today